Case studies

Work that makes a difference

There's no one-size-fits-all solution for digital transformation. Every project requires listening, iterating, and custom-tailoring. Here are some of the challenges we've helped solve.

Department of Veterans Affairs

VA.gov modernization

Creating a better digital experience for veterans — and VA staff

We helped transform VA.gov from a fragmented collection of websites into a unified, user-centered platform that serves millions of Veterans daily. Through continuous research, iterative design, and agile delivery, we've made it easier for Veterans to access the benefits they've earned.

Digital transformationUX researchAgile deliveryAccessibility

50M+

Veterans served annually

40%

Reduction in call center volume

90%+

User satisfaction scores

VA Innovation

Diffusion marketplace

Helping the VA share best practices to save lives

We built a platform that enables VA facilities nationwide to discover, adopt, and implement proven healthcare innovations. By making it easy to share what works, we're helping spread life-saving practices across the entire VA system.

Product developmentKnowledge managementHealthcare IT

200+

Innovations catalogued

152

VA facilities connected

1000s

Of lives improved

Centers for Medicare & Medicaid Services

CCSQ agile coaching

Empowering the delivery of agile outcomes at scale

We embedded agile coaches across CMS to help teams adopt modern delivery practices. By meeting teams where they are and building capabilities over time, we've helped transform how the agency approaches software development.

Agile coachingDigital transformationChange management

50+

Teams coached

Faster delivery cycles

85%

Team satisfaction

OMB No. 2900-0749

DEPARTMENT OF
VETERANS AFFAIRS

DISABILITY BENEFITS QUESTIONNAIRE

SECTION I - DIAGNOSIS

☐

SECTION II - MEDICAL HISTORY

VA FORM 21-0960A-1

Digital

VA.gov

Disability benefits application

Full name

Condition

I confirm this is accurate

Continue

Department of Veterans Affairs

Forms engine pilot

Laying the groundwork for scalable, sustainable solutions

We designed and built a reusable forms engine that dramatically reduces the time and effort required to digitize VA forms. This foundational work enables rapid deployment of new digital services while maintaining consistency and accessibility.

Product developmentDesign systemsDevOps

80%

Faster form development

100%

Accessibility compliant

10+

Forms deployed

Industry Partnership

Digital Services Coalition

Building a dynamic government that improves lives

We're proud founding members of the Digital Services Coalition, a community of like-minded companies working together to improve government digital services. Through collaboration over competition, we're helping build a stronger civic tech ecosystem.

CommunityThought leadershipEcosystem building

40+

Member companies

$1B+

Combined contracts

100+

Shared resources